General Terms and Conditions

Nena & Co

These are the general terms and conditions of Nena & Co (Nena & Co). The address of Nena & Co is Ceintuurbaan 23, 1072 ES Amsterdam, registered with the Dutch Chamber of Commerce under number 64438694.

If you have any questions about these terms and conditions, you can contact us via info@nenaco.nl, by telephone at 020-2219129, or by post:
Nena & Co, Ceintuurbaan 23, 1072 ES Amsterdam.

We reserve the right to amend these general terms and conditions at any time. You agree that the most recent version of these terms and conditions will always apply to the assignment. Any agreements deviating from these general terms and conditions are only valid if recorded in writing.

Services

Our services consist of hair care, beauty treatments, manicure, and pedicure.

Scope of the General Terms and Conditions

These general terms and conditions apply to every offer, quotation, and assignment between Nena & Co and you (the Client). Upon request, we will provide you with a copy of these terms free of charge. They are also available on www.nenaco.nl.

Formation of Agreement

The assignment is established when the Client indicates their agreement with the assignment.

Quotations and Offers

 

• All quotations and offers made by Nena & Co are without obligation, unless otherwise agreed.

• An offer applies only to the specific underlying assignment and not to any future assignments.

• If the Client provides information to Nena & Co, we may assume that this information is correct and base our quotation on it.

Prices

 

• Nena & Co may increase prices after the agreement has been established if unforeseen cost-increasing circumstances occur.

• If such an increase occurs, the Client has the right to cancel the agreement. Costs already incurred or hours worked will still be charged. The Client is not entitled to compensation in such cases.

• All prices are exclusive of additional expenses of Nena & Co.

Payment and Collection Costs

 

• The Client must always pay within 14 days after the invoice date.

• If the Client fails to pay on time, they are in default by operation of law and owe statutory interest (consumer) or statutory commercial interest (business). Interest is calculated from the due date until full payment.

• If the Client is in default, they also owe extrajudicial collection costs to Nena & Co:
  
  

   

  • €40 for invoices up to €267;
  • 15% over the first €2,500;
  • 10% over the amount from €2,500–€5,000;
  • 5% over the amount from €5,000–€10,000;
  • 1% over the amount from €10,000–€200,000;
  • 0.5% over any excess, with a maximum of €6,775.

• The full claim of Nena & Co becomes immediately due if the Client:
  
  

   

  • Exceeds a payment term;
  • Is declared bankrupt or applies for suspension of payment;
  • Is dissolved or liquidated (company);
  • Is placed under guardianship or dies (natural person).

Duration of Agreement

 

• Agreements are entered into for an indefinite period, unless otherwise agreed.

• Termination notice periods:
  
  

   

  • Nena & Co: can terminate with 24 hours’ notice, effective the 1st of the month, via registered letter.
  • Client: can terminate with 24 hours’ notice, effective the 1st of the month, via registered letter, stating the reason for termination.

• Both parties may terminate the agreement at any time by mutual consent.

Execution of the Assignment

 

• Nena & Co will perform the assignment to the best of its ability, in accordance with professional standards.

• The Client must provide all necessary information or materials on time.

• If not, Nena & Co may suspend the assignment and charge additional costs. We are not liable for damages caused by incorrect or incomplete information provided by the Client.

Changes to the Assignment

 

• If it becomes necessary to change or supplement the assignment, parties will agree in consultation.

• Nena & Co may adjust the price and, where possible, provide a prior estimate.

• Changes may also affect the timeline. The Client accepts this.

• Nena & Co may refuse a requested change if it would affect the quality or scope of the work.

Suspension and Dissolution

 

• Nena & Co may suspend obligations if unforeseen circumstances temporarily prevent execution.

• If performance becomes permanently impossible, either party may dissolve the agreement.

• Nena & Co may also suspend if the Client fails to meet obligations (on time or in full). The Client must then compensate Nena & Co.

Early Termination

 

• If Nena & Co terminates early, it will ensure transfer of outstanding work, unless termination is due to the Client. Extra transfer costs will be charged to the Client.

• Nena & Co may terminate immediately without compensation if the Client:
  
  

   

  • Exceeds a payment term;
  • Is bankrupt or under suspension of payment;
  • Is dissolved, liquidated, placed under guardianship, or deceased;
  • Can no longer freely dispose of their assets.

Force Majeure

 

• Nena & Co is not obliged to fulfill obligations in the event of force majeure.

• If force majeure lasts longer than 24 hours, both parties may dissolve without compensation.

• If partial performance has independent value, Nena & Co may invoice that part.

Warranty

 

• Nena & Co guarantees that its services meet the usual requirements at the time of delivery.

• The guarantee does not apply if the Client misuses the services or if defects arise due to circumstances beyond Nena & Co’s control.

Inspection and Complaints

 

• The Client must inspect the delivered service immediately upon completion.

• Visible defects must be reported in writing within 14 days, hidden defects within 30 days of discovery.

• Complaints must be submitted within one month in writing.

• Timely complaints do not suspend payment obligations.

• If justified, Nena & Co will replace, repair, or compensate within a reasonable time.

• If unjustified, investigation costs will be borne by the Client.

Liability

 

• Nena & Co is only liable for direct damage caused by its shortcomings.

• We are not liable for damages resulting from incorrect or incomplete Client data.

• Liability is limited to the invoice value, with a maximum of €100, or to the insurer’s payout if higher.

• Exclusions do not apply in cases of intent or gross negligence by Nena & Co.

Privacy

Nena & Co protects your personal data carefully. Our privacy statement is available on our website.

Limitation Period

All claims against Nena & Co expire one year after they arise.

Indemnification

The Client indemnifies Nena & Co against third-party claims for damages arising from the assignment, unless caused by Nena & Co.

Confidentiality

 

• Nena & Co will treat all Client information as confidential, unless disclosure is required by law.

• Client may not publish or disclose any documents, reports, or advice from Nena & Co without consent.

Special Conditions (Nena & Co)

 

• Deposits are non-refundable if cancellations are made less than 24 hours in advance.

• An unsatisfied Client may return within one week for correction or a voucher.

• Clients arriving more than 10 minutes late cannot be accommodated and must reschedule.

Invalidity

If any part of these terms is invalid, the remaining provisions remain in force.

Conflicting Clauses

If the agreement and these terms contain conflicting provisions, the agreement prevails.

Applicable Law

Dutch law applies.

Competent Court

Disputes will be submitted to the Amsterdam District Court.

Contact Information

Nena & Co
Ceintuurbaan 23
1072 ES Amsterdam
(020) 221 91 29
info@nena-co.com

Chamber of Commerce No.: 64438694
VAT No.: NL002468993B90